questions + answers.
Q: How do we rent dinnerware for our event?
A : Once you have decided on the date, venue and catering booked, contact us through our rental inquiry form. After receiving your information we will assist in getting a proposal put together for you within two business days. When you agree with the proposal and are ready to book we will send out a detailed Rental Agreement. We also require a 50% non-refundable deposit upon signing the rental agreement. Once the Rental Agreement form is signed and you have submitted your deposit then you have guaranteed your items for your event date.
Q:When should we reserve?
A: When reserving our collection it is on a first come first serve basis and we recommend reserving our collection as soon as possible. We can not guarantee once we send out a proposal the items will be available. Once the reservation process is complete your items will be held for reservation. Any requests or reservations within 7 days of an event will be considered a rush order and will incur additional rush fees in order to process on-time.
Q: How long do have with our rentals?
A : Our standard rental period is between 24 hours with delivery same day and pick-up can be day after your event. For example: For a Saturday event, items are delivered the same day and if the event runs late the rental can be picked-up Sunday.
Q: Can you accommodate very large events?
A: The size of each of our collection varies. Please send us an email with an approximate guest count and the collections you are interested in renting.
q: do you have a minimum order requirement?
A: Yes, we do! Minimums are broken down as follows and are applicable to the cost of wares, not including fees or taxes:
Radius 1: $500 minimum, with in 30 Mile Radius of our Miami,FL location.
Radius 2: $1,500 minimum, Beyond 30 Mile Radius up to 80 miles of our Miami,FL location.
Q: What is the cost for delivery?
A: Our delivery fees will vary depending on the size of your order and the location of your event. There are a few things we need take into consideration when quoting.
Delivery & Pick Up for a small order is normally 2-3 hours.
Delivery & Pick Up for a large order is normally 5-8 hours.
Q: Can I select specific style and pattern from the vintage collection?
A : Unfortunately, our Vintage dishes are intentionally mismatched with thoughts of creating a stylish collection. Due to the size of our inventory and the time it would take to do so, we're unable to allow clients to hand-select specific patterns within the Vintage Collection. For this reason we ask for the theme and color scheme of the event to carefully select a beautiful and cohesive set for your table. We will always make every effort to consider any special request with the utmost attention to detail in our selection. Once our selection is chosen we will send a general mock set up to ensure what will be part of your event you will be satisfied with.
Q: Once we use your tableware are we responsible of cleaning?
A: No, we do ALL the Cleaning! This is part of our services. We want you to enjoy your event and not have to worry about the stress of clean-up. We do ask you to return our items free of large food product by carefully/gently scraping any food leftover, then placing the dishes in the crates we provide.
Q: How do you clean and sanitize your tableware?
A: We are extremely concern about the sanitation of our tableware. We have a method of cleaning our items after each event to be sure we are ready for the next. We make sure once food is gently scraped and rinsed off we clean with a new clean dishcloth, pre-soak plates with an antibacterial non-toxic detergent and use temperature controlled water. A dishwasher is used whenever allowed to clean and sanitize. Once dishes are cleaned and sanitized we dry with a clean microfiber dishcloth.
Q: Do you collaborate with event planners/photographers for stylized shoots for publication?
A: We love to be part of creative collaborations. Please email us with the details including the collections you are interested in, other contributing vendors, and any planned visuals or inspiration so we can determine if your project is the right fit.